FAQ

Q. How long after placing the order will it be despatched ?

A. Our aim is to despatch every order the same day it is received. It is therefore important you check the delivery address on the email receipt you receive and if there are any errors, please notify us by email immediately so that we can amend your order prior to shipping.

Q. Can we give veterinary advice ?

A. Unfortunately not. Questions of a veterinary nature should be directed to your local veterinarian.

Q. Do we have a catalogue ?

A. No, you will find everything you need on our full range of products on our web site.

Q. What method of payment can I use ?

A. We accept payment by credit or debit card through PayPal. Alternatively, you may pay with a PayPal account. Items on our website are displayed in both GBP and USD for our customer's convenience. You can use the currency converter facility to change from USD to your local currency. Customers will be invoiced and charged in GBP only. Conversion into USD or any other currency is performed at the daily exchange rate offered by PayPal, which may differ from the one used on the web site. Your purchase will show on your card or bank statement as "PAYPAL *VM4PETSHOLA"

Q. Can orders be placed over the telephone or by fax.

A. Unfortunately not, payment can only be made through our web site.

Q. What if I order the wrong product?

A. If you realise straight away that you have ordered the wrong product, send us an email immediately and we can correct the error. If the order has been despatched then unfortunately as outlined in our Terms and Conditions, shown on the web site, we are not able to accept any returns or give refunds.

Q. I have too many items in my shopping cart – how do I change it?

A. Click on “Cart Contents”, a screen will appear giving you the option to amend/remove items, make the changes you require or click the tick-box to the left of the product to remove completely. Click update when finished.

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General Disclaimer

We are a non-USA based business. Unless otherwise indicated all products supplied by us are registered with either the Australian Pesticides and Veterinary Medicines Authority (APVMA); the UK Veterinary Medicines Directorate (VMD); or the RSA Medicines Control Council (MCC) and are available for purchase in Australia, the UK or the RSA, as the case may be under the same brand name or otherwise, without requiring a prescription from a veterinarian in one or more of these three countries. Further details can be obtained on:

https://portal.apvma.gov.au/pubcris/
http://www.vmd.defra.gov.uk/ProductInformationDatabase/
http://www.mccza.com/

Regulatory requirements differ between countries. The products supplied by us may not be approved for sale in your country by the relevant regulatory authorities or may not be approved for sale in their Australian, UK or RSA packaging. While the products supplied by us may be supplied in Australia, the UK or the RSA, as the case may be, without a veterinarian prescription in one or more of these three countries, a prescription may be required in your country. As an example, in the USA, the products supplied by us may not have received an approval for sale by the FDA, EPA and/or another regulatory authority. Some products may require a prescription from a veterinarian.
We recommend that you check with the regulatory authorities in your country and/or your veterinarian if you have any concerns and to ensure that it is legal for you to purchase our products.

Frontline®, Frontline Plus®, Heartgard®, Certifect® and Nexgard® are registered trademarks of Merial, a Boehringer Ingelheim company.
Advantage®, Advantix®, Advocate®, Advantage Multi® and Seresto® are registered trademarks of Bayer.
Revolution® and Stronghold® are registered trademarks of Zoetis.
Bravecto® is a registered trademark of MSD, a Merck company.
Capstar®, Comfortis® and Trifexis® are registered trademarks of Elanco, an Eli Lilly company.
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